Important Information
Policies
To help make your stay at Shangri-La Hotel Sydney in Sydney as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Policies designed to keep the stay organized, clear, and easy to manage.
At Shangri-La Hotel Sydney, policies are structured to support a smooth and predictable guest experience.
- Check-In and Check-Out
Check-in generally begins in the afternoon, while check-out is scheduled for late morning.
- Identification Requirements
Guests must present valid identification at check-in, with a minimum age requirement applicable.
- Deposit Policy
A credit card authorization or deposit is required upon arrival to cover incidental expenses.
- Smoking Policy
The property operates as a non-smoking environment, with designated smoking areas outside.
- Pet Policy
Pets are generally not permitted, except for service animals where applicable.
- Cancellation Policy
Cancellation policies vary depending on the booking type, with flexible and non-refundable options available.